Teams Proud, Dedicated and Experienced
Interact with any MinnPar team member and we know you'll feel our friendly, professional commitment to providing world-class service. We are proud of our 30 year tradition of service to the heavy equipment industries.
Our highly experienced technical support team is here to answer your questions and help you identify the parts you need. Because we have expertise in many product lines, we want you to get to know the experts here to help you.
- Jen Nelson – Aerial Work Platform
- John Schultz - Broad technical support, supports most lines, Warranty Manager
- John Gareis - Aerial Work Platform
- John Gilberton - Government Sales and Aerial Work Platform
- Gary Nosan - Construction Equipment
Our customer support team is there every step of the way to help. Our knowledgeable staff will research and respond to your inquiries quickly.
- Dede Strand - Director of Operations
- Cassidy Hall - Sales Associate
- Donna Jones - Customer Service Manager
Product Sales and Marketing
- Maria Piazza - Director of International Sales
- Rogelio Ruiz Gonzalez - International Sales
- Rose Morales - International Sales
The Purchasing team's charter is to find OEM parts for our legacy machine lines wherever they exist. Whether it is sourcing from around the globe or finding a local manufacturer to produce to the OEM specification, their goal is to get parts.
The warehouse team is devoted to the most effective and reliable parts distribution in the industry. We understand the importance of parts availability and the value quick delivery means to your business, so we process same day shipping.
Service Parts Return Policy
Purchaser may return any returnable parts subject to the following terms and conditions.
A. Request for return authorization must be made within thirty (30) days of invoice date and the parts must be re-turned within thirty (30) days of the authorization for parts shipped/ordered in error.
B. Your purchase order number and the MinnPar order number must be submitted with the request. All goods returned must be accompanied by sales invoice supporting part purchase from MinnPar.
C. The authorized return amount will be credited to the Purchaser's account at invoice price less 20% handling and returning charges.
D. All parts authorized for return must have an RMA (Return Material Authorization) number and a copy of the RMA with the return parts.
E. Freight must be prepaid by the Purchaser.
F. All parts must be tagged with OEM/MinnPar part number.
G. Parts must be in a new and saleable condition as determined by MinnPar inspection.
H. Parts must have been originally purchased as an emergency or repair service parts order from MinnPar. Stock order returns will be allowed only on the annual return program.
I. Cores returned must have prior Return Material Authorization (RMA). Cores must be complete and assembled with core tag attached. Cores must be returned within 45 days of shipment of remanufactured part.
J. Parts returned without a return material authorization (RMA) will not be accepted and will be returned to the Purchaser, freight collect.
K. If Purchaser places an order and that part was placed in error by Purchaser, or a shipping error, the Purchaser can return the part subject to the above terms (items A-I).
L. Parts to be returned to MinnPar must be in the original package and have a minimum line value of $8.00. Broken packs, kits, or components will not be accepted for return credit.
To request an RMA (Return Material Authorization) number contact MinnPar at 1-800-889-3382.
Orders are shipped based on your requirements:
Emergency Order – Same day if in stock and ordered by 4:00 PM Central Time
Repair Order - Ships in 1-3 business days
Stock Order - Ships in 4-7 days (Contact MinnPar for details on special stock orders)
Orders may be shipped via 3rd party account, collect, or bill to. International shipping may require.
Special and custom orders may take several weeks to fulfill and ship.
You may place an order via our online store 24 hours a day 7 days a week 365 days a year or simply give us a call Toll-Free at 800-889-3382 or 612-379-0606. You can also fax your order to 612-378-3741 or 800-646-6727.
Office hours are 7:00 AM to 5:00 PM Central Time Monday through Friday.
Orders under $50 will incur a $4 upcharge to pay for processing.
For your convenience, we accept American Express, Discover, Master Card and Visa. You may also pay by check, but please note that it make take 3-4 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $30 penalty fee.
International customers may pay via wire transfer.
Due to unforeseen manufacturers' price increases or decreases, pricing is subject to change without prior notification. Parts that are no longer in mass production may have price adjustments when quotes are updated. Quotes are valid for 30 days on stocked parts. Quotes on parts not stocked are made in good faith, but are subject to change.